Frequently Asked Questions

FAQS

Below you can find some of the common questions and answers. Feel free to email hello@bubsessed.com.au if you have any further inquiries.

Shipping, Postage and Purchasing Questions

Has Covid-19 had any effect on the ability to purchase from Bubsessed? As Bubsessed is still permitted to operate and AusPost is still delivering parcels, we continue to post items as usual. Australia Post has noted that delivery times may take longer, so express post may not get your item to you quicker, either. Should this change, we will notify any customers with orders.
Some items which we import from New Zealand may not be available at this time, but can be preordered with an estimated delivery date after May 2020. The items to which this applies are currently just the Lulujo products which are on preorder. This does not apply to in stock items.

My coupon code isn’t working! If you have a valid coupon code, you may need to enter billing and/or shipping details for the code to register. Some codes may have terms and conditions to use (ie. downloads code can only be used when downloadable products are in the cart, not other products) such as expiry dates, minimum purchases, not valid to use with certain items or other parameters. Belly Bunker products are excluded from any promotional discount for the time being.

Do you post items outside of Australia? At this time, only downloadable products are available outside of Australia (as they do not need to be physically posted). Any other items are unfortunately not able to be posted outside of Australia. We will update this if it changes.

How long will it be until I receive my order?  Unless a product is indicated as a PREORDER or posting from elsewhere, in stock products have around a 1-3 day processing time before they are shipped, and shipping times can vary depending on your location and selected shipping method. Please also keep in mind, items ordered after 10am AEST Friday may need to be posted the next business day once the post office is open (so, likely Monday if it is not a public holiday).
We try to ensure our products are shipped out in a timely fashion, but they are subject to third party shipping, which may vary in delivery times. For third party shipping information, please check out Australia Post’s website.

Where is my order being posted from? Unless otherwise indicated, orders are posted from metro Sydney. There are some items (such as the Belly Bunker and MYLE nappy caddy which are posted directly from the warehouse within Australia. The locations from where these are being posted are indicated on the product pages).

I want my order quicker (I want to rush my order), how can I make sure it gets here sooner? Please contact hello@bubsessed.com.au or our Facebook Page and wait for a response BEFORE you place your order to discuss whether it is possible to express post or rush ship your item. This will come at an additional cost and may not be available  for every product (especially preorder products).

I have an issue I need to discuss about my order? Should you need to contact us, please email hello@bubsessed.com.au for enquiries and we will answer you as soon as we can. If you cannot get through there, feel free to contact us through messaging our Facebook Page.

I want to see other products available on Bubsessed! Please let us know what you would love to see here, and we will try to see if we can make it possible! We love great products, and spreading the word about new things, too!

Where can I find discounts for my order? 
Bubsessed doesn’t often have discounts and sales on, so it is best to sign up for our newsletter, follow us on social media, or otherwise to see if there are any great deals!
Some product packs may have a slight discount for purchasing items together.

Product/Shopping Questions

All the hampers and gift packs are so expensive! Why do they cost so much? If you total up the items inside of each hamper or gift pack, the prices are nearly equivalent to purchasing them all together. There may be additional costs for packaging.

I don’t like any of the hampers or gift boxes on offer! Can you make something different?  We would love to create a custom hamper, gift box or gift pack just for you! Are you planning to announce with a gift box? We can arrange a decal that says “to the grandparents”. Do you want a gender reveal box? We can organise something for that as well! Your ideas are the only limit! Feel free to send us a message on our Facebook Page, or email hello@bubsessed.com.au to discuss your ideas and bring them to life!

Do you do nappy cakes? We have now listed a couple nappy cake styles on our website. We can create other styles or designs if requested, too!

What is a nappy cake? A Nappy Cake is a way of presenting items which will not be in their original packaging, but strategically placed to give the appearance of a cake or other item. Most include nappies, swaddles and other useful baby items (which are all listed in the product description).
Find nappy cakes here.

What is the difference between a hamper, a gift pack and a product pack? Find Hampers, Gift Packs and Product Packs here.
Hampers will be items all presented together in a range of the hamper styles such as a magnetic gift box, wooden box or other more fancy style container. They are generally filled with wood wool or shredded paper in addition to the items included.
Gift Packs will be items packed inside of cellophane wrapped with twine or bows with items in their original packaging (or in the case of loose swaddles, loose). These items will be put into regular parcel boxes to post along with some padding to keep items from moving too much in transit.
Product Packs are items packed as normal inside of a regular or diecut box. This is a “no frills” option if you just want to purchase all of the items together. Product packs either have a minimum number of items to purchase the pack, or preset items to choose for a pack. Some product packs have a slight discount for purchasing the items together.

When in doubt, you can always ask us for a photo of how items come packed, posted or presented (we have tried to include photos of these in the product photos, too).

What are the different box selections for a hamper box?  We have  different selections typically for the hampers and gift boxes. 

The no frills or diecut/regular box is simply a box with some packing for lessening movement during the shipping process. Hampers with this style box usually include some tissue paper or other item to still make the unboxing a bit more presentable. The box itself isn’t pretty and is posted in the same box the products are inside. This isn’t ideal for gifting straight away, but it’s a great way to get more items you love together in the same box.
The magnetic rigid hamper box is a harder cardboard style hamper with a magnetic close lid (typical of food hampers and fancy gift box options you see other place). We generally put shredded paper inside this to make it look more presentable, along with tissue paper or other items listed.
The wooden hamper box come in a wooden box with or without a slide lid with wood wool or shredded paper inside. We typically put tissue paper inside, underneath the wood wool.
Other hamper options may be available from time to time, and we are happy to try to search to find something else that would be best suited to your hamper if needed.

What range of hampers do you offer ready-made? We offer a range of hampers, gift packs and product packs for mums and babies. We can also organise a custom listing including any items on our website. (Please note if items are not in stock, they may take longer to arrive.)

Is There a Hamper more suited to mums who don’t pump or breastfeed?
We have a few choices for ready-made hampers, however you are free to create a hamper with any items from our website.

Why aren’t reusable breast pads included in the Ultimate Hamper Box?
We’ve opted for the trying a range of brands for this box for this time around as we know new mums often like to see what they like before investing in a whole box. If you should like reusable breast pads in your box, please let me know so I can try to accommodate for future purchases. We are currently working on a stockist for reusable breast pads.

How should I use the products included in either the hampers or by themselves?
Please use the products as directed on their packaging and contact the brand with any questions on how to specifically use them if there are any further queries. Using the products contrary or against their recommended use may void any warranties and can possibly result in damage to the product or to yourself or your child. Please keep any products not intended for babies and children out of the reach of babies and children. Any products intended for use by or with babies and children should still be used with supervision.

Will you be adding options for purchasing extras in the future?
As we get in contact with different brands, there is a possibility to add more extras. Please let us know what you like, and what you would like to see to help us figure out which options to provide.

How can I browse your website? You can feel free to browse by clicking on the menu at the top or using the search function. Feel free to send us a message if you need any help with the little chat box on the screen, too!
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