Frequently Asked Questions

FAQS

Below you can find some of the common questions and answers. Feel free to email hello@bubsessed.com.au or use the messenger function on any page (in the bottom right corner) if you have any further inquiries. (It is good to leave your email with your query just in case we can’t respond to you straight away.)



SHIPPING, POSTAGE AND PURCHASING QUESTIONS

Has Covid-19 had any effect on the ability to purchase from Bubsessed? As Bubsessed is still permitted to operate and AusPost & other couriers are still delivering parcels, we continue to post items as usual. Australia Post and other couriers have noted that delivery times may take longer than usual. Should this change, we will notify any customers with orders.
We post most items from W. Sydney, NSW via standard Australia Post, so please keep that in mind when you order should your parcel be traveling interstate.

How long will it be until I receive my order?  Unless a product is indicated as a PREORDER or posting from elsewhere, please allow 1-3 days for orders to be posted. Shipping times can vary depending on your location and selected shipping method. Nappy cakes may take a little longer to assemble as indicated on their product page. Please also keep in mind, items ordered on Fridays-Sunday may need to be posted the next business day once the post office is open (so, likely Monday if it is not a public holiday).
We try to ensure our products are shipped out in a timely fashion, but they are subject to third party shipping, which may vary in delivery times. For third party shipping information, please check out the courier’s website from which your item was posted (typically Australia Post, Couriers Please or Fastway).
Bubsessed does send out an email once your item is posted with tracking details, so be on the lookout and check spam/junk folders in case it winds up there!
Local deliveries to the Macarthur area can usually be done same or next day.
CURRENT SHIPPING/DELIVERY TIMES OUTSIDE OF NSW APPEAR TO BE TAKING APPROXIMATELY 4 TO 10 WORKING DAYS AFTER THEY ARE POSTED. This may change due to shipping delays, but currently this is the approximate delivery time.

Do you post items outside of Australia? At this time, only downloadable products are available outside of Australia (as they do not need to be physically posted). Any other items are unfortunately not able to be posted outside of Australia. We will update this if it changes.

Where is my order being posted from? Unless otherwise indicated, orders are posted from metro Sydney. Should this differ for any products, the locations from where these are being posted are indicated on the product description.

Why does postage cost so much? We charge a flat rate depending on the size of items you purchase based on our courier or Australia Post’s postage costs, and we generally charge what it costs us to post your items. Often, items will cost more to post than you pay for shipping.
As we source from a variety of brands, we cannot really build it into the cost of the products that we sell or subsidise shipping further.

I want my order quicker (I want to rush my order), how can I make sure it gets here sooner? Please contact hello@bubsessed.com.au or our Facebook Page and wait for a response BEFORE you place your order to discuss whether it is possible to express post or rush ship your item. This will come at an additional cost and may not be available  for every product (especially preorder products).

Do you charge GST? No, we are not currently registered for GST, but should this change, we will update this information.

My coupon code isn’t working! If you have a valid coupon code, you may need to enter billing and/or shipping details for the code to register. Some codes may have terms and conditions to use (ie. downloads code can only be used when downloadable products are in the cart, not other products; some coupon codes only work with full priced items, etc) such as expiry dates, minimum purchases, not valid to use with certain items or other parameters.

LOCAL DELIVERY/QUESTIONS

I’m local to the Macarthur area, what happens after I select “local delivery”? After you select local delivery and put your order through, we will be in touch to discuss the best time for your delivery. It will typically be done same or next day. Typically orders are delivered on weekdays.
Occasionally we will be able to deliver locally for later orders or on weekends (see question below for this option)

It’s late in the day and my baby (or I) need/s something urgently! Can you possibly deliver? If you are in the Macarthur area, we MAY be able to deliver even after business hours, but this is subject to our availability. Sometimes we may be able to deliver next day on weekends if needed.
BUT, Please send us a message via the chat function on our website (bottom right corner button) or send us a message on Instagram or Facebook to confirm it would be possible BEFORE placing an order (please be sure to leave contact details so we can answer your query). Deliveries are typically done on weekdays during the hours of 9am-5pm AEST. There may be additional charges for after-hours deliveries.
Please note that our chat function sends us messages between 9am and 5pm, so if you’re message is sent after this we may not see it or respond until the next day.

Do you have a shop front or market stall? Unfortunately, we do not have a physical shop front at this time. We update our Facebook and Instagram when we will be present at any events or market stalls.
If you are local to the Macarthur area of Western Sydney, we do offer $5 home delivery for the suburbs of Narellan, Narellan Vale, Mount Annan, Camden, Spring Farm, Elderslie, Harrington Park, Harrington Grove, Oran Park, Smeaton Grange, Cobbity and Gregory Hills. If you are local to these areas, select the “Local Delivery” option and please get in touch with us to organise a delivery. These can usually be arranged for same-day delivery depending on the product type and time of your order.
We are working together with a courier to set up a same day delivery option as well if you place orders by 9am AEST. Please get in touch to discuss rates for this service before you order.

I live locally and would like to organise pick up. Unfortunately, we do not do local pickup as our insurance doesn’t cover customers stopping by the premises. However, we have a local delivery option in which you can get in touch to organise a suitable time for delivery when you are home. If you live locally in the Macarthur area of Western Sydney and need something urgently, please send us a message before you purchase and we will try to organise something to suit. The quickest way to get a reply is to use the little chat button in the bottom right corner of your screen.

Why does local delivery cost $5? As you might imagine, making deliveries does take time and resources, and typically you can organise to have your delivery sorted out in a very quick and convenient time and delivered same or next day. We truly appreciate you supporting our small business and pride ourselves in helping local families get their products and gifts sooner.

I want to send an item to a family member or friend at Camden or Campbelltown Hospital (public or private). Orders for Campbelltown/Camden Hospital will be delivered the following day in the afternoon/evening from the time you place your order should you select this option before we organise our same-day delivery courier. Please ensure the recipient will still be in hospital at the time.
Otherwise, we can organise a local delivery. (IE. If you place an order on Wednesday, your order will be delivered on Thursday in the afternoon or evening to the hospital.)
In light of restrictions and to keep everyone safer, items are delivered to the hospital staff who will get your gift to the intended recipient.
We are working together with a courier to set up a same day delivery option as well for those located in the Sydney/Sydney Metro/Wollondilly areas if you place orders by 9am AEST. Please get in touch to discuss rates for this service before you order. We will eventually get a plugin activated so you can select this option when you order.

Do you deliver to other hospitals? At the moment, we are trying to arrange same-day couriers for delivery services within the Wollondilly, Sydney & Sydney metro area hospitals. We are waiting to confirm some details with the hospitals before activating this service.
Please get in touch to discuss if this would be an option before you order and to get a quote on the current rates. We will eventually get a plugin activated so you can select this option when you order.

ORDER QUESTIONS

I have an issue I need to discuss about my order. Should you need to contact us, please email hello@bubsessed.com.au for enquiries and we will answer you as soon as we can. If you cannot get through there, feel free to contact us through messaging our Facebook Page.

I want to see other products available on Bubsessed! Please let us know what you would love to see here, and we will try to see if we can make it possible! We love great products, and spreading the word about new things, too! Do keep an eye out, though, as we are expanding our product range from time to time.

Where can I find discounts for my order? 
Bubsessed doesn’t often have discounts and sales on, so it is best to sign up for our newsletter, follow us on social media, or otherwise to see if there are any great deals!
Some product packs may have a slight discount for purchasing items together. We do have some clearance items available here.

How do gift packs and hampers come packaged? We try to limit the amount of movement when we ship gift packs and hampers while still keeping them presentable! Gift packs, hampers and nappy cakes will come packed in a plain box to protect the product (so, hamper boxes will be inside a regular packing box). Please note: Product packs are not gift packs and will come shipped inside a regular packing box.
We use a combination of butcher’s paper, bubble wrap and sticky dots to keep items from shifting too much in the box while they make their way to you or to the person to whom they are being gifted. They may shift in transit, but we try to minimise this. Most gift packs will be laid flat rather than sitting upright for this purpose. You can see some examples of how we pack your gifts on some of the gift pack photos on their product pages.

There is a notice up on the website about certain dates or products. What does that mean? Occasionally, we will place notices up on the website if we will be away from the shop/website/social media for an extended period of time or in the event of public holidays or closures or in the event of a product being posted at a different time/delayed date.
Should you wish to have your order sent within the typical processing time after you order (dependent on the product/gift pack/hamper/nappy cake), please be sure to place your order before the stated time to avoid delays. You will still receive an email with the tracking details of your order once it is posted so please be sure to check your junk/spam folders.

GIFT PURCHASES

How do I create or select a gift pack or hamper? Please feel free to find a few ways you can create or select a gift pack or hamper here with step by step instructions. https://bubsessed.com.au/how-do-i-create-a-gift-pack-or-hamper/

I want to send a card with my gift pack or hamper purchase. Do you have cards to send? We have a selection of cards to send with your order! They can be added for $5 and are the size of a small greeting card. You can type a message in the “comments” section of orders. Should you just wish to send a small message and no card, you can add this to your order and we will include your message on a flat florist sized card with your gift.

Can I request that no invoice is mailed out with my gift? We don’t usually send more than a packing list and thank you card out with orders. However, if we see that the item is a gift (usually indicated by a message or the purchaser sending it to another address), we will typically leave out even the packing slip and likely just include a business card. Should you want an invoice emailed to you separately, please let us know as our system doesn’t do this automatically.

Do you deliver baby hampers and gifts to Campbelltown Hospital (public or private)? As we need to adhere to hospital guidelines, we are able to deliver to the hospital building and pass it on to be delivered to its recipient in the hospital. Please be sure to include their name clearly and indicate “Campbelltown Hospital” in the address of delivery along with the hospital address: Therry Rd, Campbelltown NSW 2560. We may contact you to confirm these details. Orders placed will likely be delivered the following afternoon or evening, so please make sure that the intended recipient will still be at the hospital the time of delivery.

I need an invoice/tax invoice for my order. At the current time, we do not charge GST, so we can issue you an invoice upon request. Please feel free to note this in the order comments, or send a follow-up email requesting an invoice.

PRODUCT/SHOPPING QUESTIONS

How can I create a hamper or gift pack? Any items are able to be added to your cart along with the hamper or cellophane styles. In the cart or checkout, there is a quick link to click where you can select the hamper or gift pack style to add on.

I need a little help with putting my hamper or gift pack together. We are happy to help you select items or even put everything into a custom listing to make it easier creating a gift pack or hamper. Just send us a message via the chat in the botom right corner or contact us via email or our social media pages.

Do you have a shop front or market stall? Unfortunately, we do not have a physical shop front at this time. We update our Facebook and Instagram when we will be present at any events or market stalls.
If you are local to the Macarthur area, we do offer home delivery for the suburbs of Narellan, Narellan Vale, Mount Annan, Camden, Spring Farm, Elderslie, Harrington Park, Harrington Grove, Oran Park, Smeaton Grange and Gregory Hills (we prefer someone is present when we drop off your order while wearing a mask). If you are local to these areas, please get in touch with us to organise a delivery.
Should you live just outside of these areas, please feel free to send us a message and we can see should local delivery be available.

All the hampers and gift packs are so expensive! Why do they cost so much? If you total up the items inside of each hamper or gift pack, the prices are nearly equivalent to the RRP of purchasing them all together. There may be additional costs for packaging. Should you wish to create your own hamper or gift pack with less items, we are happy to accommodate. You can also purchase nearly everything separately on our website, so if you wish to create a hamper yourself, you can just purchase the products individually, too.

I don’t like any of the hampers or gift boxes on offer! Can you make something different?  We would love to create a custom hamper, gift box or gift pack just for you! Are you planning to announce with a gift box? We can arrange a decal that says “to the grandparents”. Do you want a gender reveal box? We can organise something for that as well! Your ideas are the only limit! Feel free to send us a message on our Facebook Page, or email hello@bubsessed.com.au to discuss your ideas and bring them to life!

I’m finding it a little difficult to build my own hamper, can I just send a message with what I would like included? Definitely! We are here to try to make it a little easier if you are unsure of what to include or just want to let us know what you would like inside. We will advise you what is available or make some suggestions for you. Feel free to use the little chat function in the bottom right corner of your screen, or get in touch on Facebook, Instagram or email.
Alternatively, you can fill out this form to let us know what you would like included and we can organise an invoice to be sent to you or set up a custom listing for purchase.

Can you personalise products for me? Bubsessed does not personalise products at this time. However, we are able to source decals if needed for a gift pack, or we are happy for you to have any personalised items sent to us to incorporate into a gift pack with our products. Please get in touch should you wish to have anything like this done before sending any items. Please note that sourcing decals to suit your needs may take additional time and items will take longer to get to you.

Do you do nappy cakes? We have now listed a couple of one-tier nappy cake styles on our website. These include nappies, toppers, swaddle and a few other options. We can create other styles or designs if requested, too!

What is a nappy cake? A Nappy Cake is a way of presenting items which will not be in their original packaging, but strategically placed to give the appearance of a cake or other item. Most include nappies, swaddles and other useful baby items (which are all listed in the product description).
Find nappy cakes here.

What is the difference between a hamper, a gift pack and a product pack? Find Hampers, Gift Packs and Product Packs here.
Hampers will be items all presented together in a range of the hamper styles such as a magnetic gift box, wooden box or other more fancy style container. They are generally filled with wood wool or shredded paper in addition to the items included.
Gift Packs will be items packed inside of cellophane wrapped with twine or bows with items in their original packaging (or in the case of loose swaddles, loose). These items will be put into regular parcel boxes to post along with some padding to keep items from moving too much in transit.
Product Packs are items packed as normal inside of a regular or diecut box (and posted in this box). This is a “no frills” option if you just want to purchase all of the items together. Product packs either have a minimum number of items to purchase the pack, or preset items to choose for a pack. Some product packs have a slight discount for purchasing the items together.

When in doubt, you can always ask us for a photo of how items come packed, posted or presented (we have tried to include photos of these in the product photos, too).

What are the different box selections for a hamper box?  We have  different selections typically for the hampers and gift boxes. 

The no frills or diecut/regular box is simply a box with some packing for lessening movement during the shipping process. Hampers with this style box usually include some tissue paper or other item to still make the unboxing a bit more presentable (including the Breastfeeding Product Pack and Compact Breastfeeding Hamper which use tissue paper). The box itself isn’t pretty and is posted in the same box the products are inside. This isn’t ideal for gifting straight away, but it’s a great way to get more items you love together in the same box.
The magnetic rigid hamper box is a harder cardboard style hamper with a magnetic close lid (typical of food hampers and fancy gift box options you see other places). We generally put shredded paper inside this to make it look more presentable, along with tissue paper or other items listed.
The wooden hamper box come in a wooden box with or without a slide lid with shredded paper inside. We typically put tissue paper inside, underneath the shredded paper.
Other hamper options may be available from time to time, and we are happy to try to search to find something else that would be best suited to your hamper if needed.

What range of hampers do you offer ready-made? We offer a range of hampers, gift packs and product packs for mums and babies. We can also organise a custom listing including any items on our website. (Please note if items are not in stock, they may take longer to arrive.)

Is There a Hamper more suited to mums who don’t pump or breastfeed?
We are adding to our product range as time goes on. Currently, we do have a postpartum option for a hamper which includes helpful items for those early postpartum days. We have a few choices for ready-made hampers, however you are free to create a hamper with any items from our website. Find the build-your-own hamper option here.

How should I use the products included in either the hampers or by themselves?
Please use the products as directed on their packaging and contact the brand with any questions on how to specifically use them if there are any further queries. Using the products contrary or against their recommended use may void any warranties and can possibly result in damage to the product or to yourself or your child. Please keep any products not intended for babies and children out of the reach of babies and children. Any products intended for use by or with babies and children should still be used with supervision.

Will you be adding options for purchasing extras in the future?
As we get in contact with different brands, there is a possibility to add more extras. Please let us know what you like, and what you would like to see to help us figure out which options to provide.

How can I browse your website? You can feel free to browse by clicking on the menu at the top or using the search function. Feel free to send us a message if you need any help by using the little chat box on the bottom right of the screen, too!

Bubsessed, PO Box 7473, Mount Annan, NSW 2567 AUSTRALIA
04 8204 7508
hello@bubsessed.com.au
https://facebook.com/bubsessed
https://instagram.com/bubsessed

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