Frequently Asked Questions

Should you have any issues with the website, cart or checkout please get in touch with us to request an invoice/checkout link with the items you would like purchase. You can contact us via chat, Facebook, Instagram or email
( hello@bubsessed.com.au ).

Bubsessed is an online shop located in the Macarthur/Camden area of NSW. We do not currently have a shop front to offer pickup, however most orders within the Macarthur/Camden area can be delivered within 24 hours. Get in touch to inquire about the next delivery times available if needed. 🙂

FAQS

Below you can find some of the common questions and answers. Feel free to email hello@bubsessed.com.au or use the messenger function on any page (in the bottom right corner) if you have any further inquiries. (It is good to leave your email with your query just in case we can’t respond to you straight away.)



SHIPPING, POSTAGE AND PURCHASING QUESTIONS

Has Covid-19 had any effect on the ability to purchase from Bubsessed? As Bubsessed is still permitted to operate and AusPost & other couriers are still delivering parcels, we continue to post items as usual. Australia Post and other couriers have noted that delivery times may take longer than usual. Australia Post is still reporting delays currently, so even express posted items are still not guaranteed to arrive as quickly as “pre-covid” days. Should this change, we will notify any customers with orders.
We post most items from W. Sydney, NSW via standard Australia Post, so please keep that in mind when you order should your parcel be traveling interstate.
PLEASE NOTE: THERE ARE STILL SOME DELIVERY DELAYS AUSTRALIA WIDE. Delivery ETAs provided by Australia Post are automatically generated and do not ensure arrival within the delivery time frames.

How long will it be until I receive my order?  Unless a product is indicated as a PREORDER or posting from elsewhere, please allow 3-5 days for orders to be posted. Shipping times can vary depending on your location and selected shipping method. Individually wrapped and assembled items may take a little longer to assemble as indicated on their product pages. Please also keep in mind, items ordered on Fridays-Sunday may need to be posted the next business day once the post office is open (so, likely Monday if it is not a public holiday).
We try to ensure our products are shipped out in a timely fashion, but they are subject to third party shipping, which may vary in delivery times. For third party shipping information, please check out the courier’s website from which your item was posted (typically Australia Post, Couriers Please or Fastway).
Bubsessed does send out an email once your item is posted with tracking details, so be on the lookout and check spam/junk folders in case it winds up there!
Local deliveries to the Macarthur (Camden/Campbelltown) area can usually be done same or next day.
PLEASE NOTE: THERE ARE STILL SOME DELIVERY DELAYS AUSTRALIA WIDE. Delivery ETAs provided by Australia Post are automatically generated and do not ensure arrival within the delivery time frames. Thank you for your understanding.

How do I purchase a gift hamper? We have several ways you can go about creating a hamper suitable for gifting. Please feel free to see our guide here on the options on selecting items for your hamper.

An item I want is not in stock on your website, is there a way to order something in? Should you want something that is not in stock currently, please get in touch and we can advise should we be able to organise a preorder for items you wish to purchase. Please note, we will not place the order to purchase these items from our supplier until after payment has been received. We offer several payment methods through our website.

Do you post items outside of Australia? We now post to New Zealand! However, due to the sizes of parcels and shipping costs varying so much from place to place, we ask anyone purchasing for New Zealand postage please get in touch for shipping costs as it is not available directly through the checkout system.
Otherwise, at this time, only downloadable products are available outside of Australia and New Zealand (as they do not need to be physically posted). Any other items are unfortunately not able to be posted outside of Australia and New Zealand. We will update this if it changes.

I would like to purchase with postage to New Zealand, what is the process? due to the sizes of parcels and shipping costs varying so much from place to place, we ask anyone purchasing for New Zealand postage please get in touch for shipping costs. We do have shipping calculated on checkout, however we have tried to adjust to cover all areas which might be an overestimate for your area.
Please get in touch via Facebook, Instagram, Chat or Email with 1) the information on products you wish to purchase [please indicate if these need to be in any hamper or gift pack, as the packaging sizes differ] and 2) your address so we can calculate the shipping cost. We will also need 3) your email address to respond to your query.
We are then able to send you an invoice which you can process through our website, so all payments accepted on our website can be used for your purchase (Afterpay, Laybuy, Paypal, Credit Card).

Where is my order being posted from? Unless otherwise indicated, orders are posted from metro Sydney. Should this differ for any products, the locations from where these are being posted are indicated on the product description.
Delivery ETAs provided by Australia Post are automatically generated and do not ensure arrival within the delivery time frames.

Why does postage cost so much? We charge a flat rate depending on the size of items you purchase based on our courier or Australia Post’s postage costs, and we generally charge what it costs us to post your items. Often, items will cost more to post than you pay for shipping.
As we source from a variety of brands, we cannot really build it into the cost of the products that we sell or subsidise shipping further. We understand some brands offer “free shipping”, however this isn’t currently offered by Australia Post, and we do pay for every single parcel to be posted.

I want my order quicker (I want to rush my order), how can I make sure it gets here sooner? Please contact hello@bubsessed.com.au or our Facebook Page and wait for a response BEFORE you place your order to discuss whether it is possible to express post or rush ship your item. This will come at an additional cost and may not be available for every product (especially preorder products). Do note, however, that delivery delays may still happen if being posted with a third party such as Australia Post.

Can I schedule a parcel to be sent out on a certain date/delivered on a certain date? (Please get in touch should you wish to schedule a parcel, gift or hamper to be sent at a later date, so we can be on the lookout for your instructions.) We can certainly send out parcels, gifts and hampers at a later date on your behalf! We cannot, however, guarantee the specific date of arrival as we use a third-party courier service that will not guarantee times for standard or express delivery. We have been advised that at times, couriers and postal services are delayed in their timetables. Please take this into account should you prefer your order to be sent at a later date.

Do you charge GST? No, we are not currently registered for GST, but should this change, we will update this information.

My coupon code isn’t working! If you have a valid coupon code, you may need to enter billing and/or shipping details for the code to register. Some codes may have terms and conditions to use (ie. some coupon codes only work with full priced items, etc) such as expiry dates, minimum purchases, not valid to use with certain items or other parameters.

LOCAL DELIVERY/QUESTIONS

I’m local to the Camden/Macarthur area, what happens after I select “local delivery”? After you select local delivery and put your order through, we will be in touch to discuss the best time for your delivery and should you prefer it to be left in a safe place, to advise of the best location to leave your parcel, somewhere safely out of weather. Delivery can typically be done same or next day in the Camden/Campbelltown LGA. Usually orders are delivered on weekdays.
Occasionally we will be able to deliver locally for later orders or on weekends (see question below for this option).

I’m not local to the Camden/Macarthur area but would like to express post or request an urgent delivery. Is this possible? Depending on your distance from the Macarthur area, we MAY be able to organise an urgent delivery or express post your item. There may be additional charges for express posted or urgent deliveries. Please note, however, that express post is still not guaranteed to arrive within a certain time frame as postal services and couriers may be experiencing delays.
Please get in touch via the chat, Instagram, Facebook or email before ordering should you need it urgently and we can advise whether this is available (please be sure to leave contact details, items you would like and postal code of delivery so we can answer your query in a timely fashion). Please note that our chat function sends us messages between 9am and 5pm, so if your message is sent after this we may not see it or respond until the next day.

It’s late in the day and my baby (or I) need/s something urgently! Can you possibly deliver? If you are in the Camden LGA or Macarthur area, we MAY be able to deliver even after business hours, but this is subject to our availability. Sometimes we may be able to deliver next day on weekends if needed.
Please send us a message via the chat function on our website (bottom right corner button) or send us a message on Instagram or Facebook to confirm it would be possible BEFORE placing an order (please be sure to leave contact details so we can answer your query). Deliveries are typically done on weekdays during the hours of 9am-5pm AEST. There may be additional charges for after-hours deliveries.
Please note that our chat function sends us messages between 9am and 5pm, so if your message is sent after this we may not see it or respond until the next day. The best method of contact is usually Facebook or Instagram Messenger.

Do you have a shop front or market stall? Unfortunately, we do not have a physical shop front at this time. We update our Facebook and Instagram when we will be present at any events or market stalls.
If you are local to the Macarthur area of Western Sydney, we do offer quick local delivery for the suburbs of Narellan, Narellan Vale, Mount Annan, Camden, Spring Farm, Elderslie, Harrington Park, Harrington Grove, Oran Park, Smeaton Grange, Cobbity, Gregory Hills, Camden/Campbelltown LGAs, Leppington, Prestons, Casula, Picton and a few other select areas. If you are local to these areas, select the “Local Delivery” option and please get in touch with us to organise a delivery. These can sometimes be arranged for same-day delivery depending on the product type and time of your order.

I live locally and would like to organise pick up. We now offer one pickup point in the Camden area for your convenience! Bubsessed has partnered with 28 Ruby Lane in Camden as a local pickup point. Get in touch before or after your purchase, and we will advise of an approximate date you will be able to pick up your purchase from this location.
When it’s time to collect your order, we will send through an email as well as a text message to your provided number once your order is available for pickup along with some instructions. Bring along a valid photo ID and the email/message you receive in order to collect your order. You will also be asked to provide a signature once you have received your items.
Please note, it may take 1-3 days for us to drop off your purchase at the local pickup point. Browsing the shop for beautiful outfits is encouraged while you go to collect your order.
We have been advised that there is street parking around the collection point, however it may be easier to park in the undercover Woolworths parking lot just down the street.

Why isn’t local delivery/pickup free? As you might imagine, making deliveries does take time and resources, and typically you can organise to have your delivery sorted out in a very quick and convenient time and delivered same or next day or delivered to the local pickup point within 1-3 days. We truly appreciate you supporting our small business and pride ourselves in helping local families get their products and gifts sooner.

I want to send an item to a family member or friend at Camden LGA or Campbelltown Hospital (public or private).
PLEASE GET IN TOUCH FOR FURTHER QUESTIONS
Orders for Campbelltown/Camden Hospital or The George Centre will need to contact us before purchasing to ensure we can get it to the hospital in a timely manner. As mum and bub aren’t always in hospital long, we ask for you to get in touch with the intended recipient before to ensure the recipient will still be in hospital at the time of delivery.
We can also organise a local delivery for when the recipient will be home following the birth of their baby, or organise for your parcel to be left in a safe place, out of weather until they are able to collect it.

Do you deliver to other hospitals?
Current and ever-changing restrictions mean this option isn’t available at the moment. However, we can deliver to the recipient’s home when they are back from hospital.
At the moment, the cost for a courier to other hospitals in Sydney/Sydney metro ranges from $40 to over $100 just for delivery. We may be able to organise something if it should be needed, but you would need to get in touch BEFORE placing an order to see if it should be possible and the associated costs.
Please get in touch to discuss if this would be an option before you order and to get a quote on the current rates.

ORDER QUESTIONS

I have something I need to discuss about my order. Should you need to contact us, please email hello@bubsessed.com.au for enquiries and we will answer you as soon as we can. If you cannot get through there, feel free to contact us through messaging our Facebook Page or on Instagram.

I want to see other products available on Bubsessed! Please let us know what you would love to see here, and we will try to see if we can make it possible! We love great products, and spreading the word about new things, too! Do keep an eye out, though, as we are expanding our product range from time to time. If you require certain products from specific brands we stock in your hamper or order, please feel free to get in touch to see if this can be arranged.

Where can I find discounts for my order? 
Bubsessed doesn’t often have discounts and sales on, so it is best to sign up for our newsletter, follow us on social media, or otherwise to see if there are any great deals!
We do have some clearance items available here.

How do gift packs and hampers come packaged? We try to limit the amount of movement when we ship gift packs and hampers while still keeping them presentable! Gift packs and hampers will come packed in a plain box to protect the product (so, hamper boxes will be inside a regular packing box). Please note: Product packs are not gift packs and will come shipped inside a regular packing box.
We use a combination of butcher’s paper, bubble wrap and sticky dots to keep items from shifting too much in the box while they make their way to you or to the person to whom they are being gifted. They may shift in transit, but we try to minimise this. Some gift packs will be laid flat rather than sitting upright for this purpose. You can see some examples of how we pack your gifts on some of the gift pack photos on their product pages.

There is a notice up on the website about certain dates or products. What does that mean? Occasionally, we will place notices up on the website if we will be away from the shop/website/social media for an extended period of time or in the event of public holidays or closures or in the event of a product being posted at a different time/delayed date.
Should you wish to have your order sent within the typical processing time after you order (dependent on the product/gift pack/hamper), please be sure to place your order before any stated time (if there are notices up) to avoid delays. You will still receive an email with the tracking details of your order once it is posted so please be sure to check your junk/spam folders.

I would like to discuss a return/exchange. Prior  to returning, you must lodge a return claim by emailing hello@bubsessed.com.au . Returns must be received before they can be processed. Please see “Terms & Conditions” Page to view complete return policy. (Summary included below)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We ask that you check your products upon their arrival and get in touch if there are any issues for this reason. Orders will not be fully refunded by reason of change of mind. If your return is accepted in accordance with our return policy, we reserve the right to refund solely the purchased item/s cost and not postage/handling/shipping costs incurred when your original order was sent.
Items must meet the requirements for return eligibility AND the customer will be responsible for all shipping costs to and from Bubsessed. To be eligible for a return, your item must be unused, unwashed, unopened and in the same condition that you received it. It must also be in the original packaging or include attached tags. Should products not be in this condition, Bubsessed holds the authority to inspect products for their condition to determine if a refund can be offered. Should it be a product with multiple parts, all parts must be returned which are included in the product purchase or a refund may not be issued (this includes products free with purchase). Prior  to returning, you must lodge a return claim by emailing hello@bubsessed.com.au . Returns must be received before they can be processed.
Shipping costs for returned goods are the responsibility of the customer, and Bubsessed is not liable for costs incurred for return shipping. Bubsessed is NOT liable for parcels lost in transit for return, so it is advised you send items via tracked post and record tracking information as well.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
* Samples

GIFT PURCHASES

How do I create or select a gift pack or hamper? Please feel free to find a few ways you can create or select a gift pack or hamper here with step by step instructions. https://bubsessed.com.au/how-do-i-create-a-gift-pack-or-hamper/

I want to send a card with my gift pack or hamper purchase. Do you have cards to send? We have a selection of cards to send with your order! They can be added and are varying sizes and styles. You can type a message in the “comments” section of orders. Should you just wish to send a small message and no card, you can add this to your order and we will include your message on a white, flat florist sized card with your gift.

Can I request that no invoice is mailed out with my gift? We don’t usually send more than a packing list (which doesn’t include prices) and thank you card out with orders. However, if we see that the item is a gift (usually indicated by a message or the purchaser sending it to another address), we will typically leave out even the packing slip. Should you want an invoice emailed to you separately, please let us know as our system doesn’t do this automatically.

Do you deliver baby hampers and gifts to Campbelltown Hospital (public or private) or The George Centre? As we need to adhere to ever-changing hospital guidelines, we ask that you get in touch before ordering should you wish to send it to any hospital.
If we let you know that we will be able to deliver your item, please be sure to include their name clearly and indicate “Campbelltown Hospital” or “The George Centre” in the address of delivery along with the hospital address (ie. Therry Rd, Campbelltown NSW 2560). We may contact you to confirm these details. Orders placed will be organised for a suitable delivery time, so please get in touch before purchasing and make sure that the intended recipient will still be at the hospital the time of delivery.

I need an invoice/tax invoice for my order. At the current time, we do not charge GST, so we can issue you an invoice upon request. Please feel free to note this in the order comments, or send a follow-up email requesting an invoice.

PRODUCT/SHOPPING QUESTIONS

How can I create a hamper or gift pack? Any items are able to be added to your cart along with the hamper or cellophane styles. In the cart or checkout, there is a quick link to click where you can select the hamper or gift pack style to add on. You can also see other ways to create a hamper or gift pack here https://bubsessed.com.au/how-do-i-create-a-gift-pack-or-hamper/

I need a little help with putting my hamper or gift pack together. We are happy to help you select items, put everything into a custom listing to make it easier creating a gift pack or hamper or even create your order/hamper and send through a purchase link. Just send us a message via the chat in the bottom right corner or contact us via email or our social media pages. Please be sure to leave your contact details so we can respond to your query.

Do you have a shop front or market stall? Unfortunately, we do not have a physical shop front at this time. We update our Facebook and Instagram when we will be present at any events or market stalls.
If you are local to the Macarthur area, we do offer home delivery for the suburbs of Narellan, Narellan Vale, Mount Annan, Camden, Spring Farm, Elderslie, Harrington Park, Harrington Grove, Oran Park, Smeaton Grange, Gregory Hills and other Camden/Campbelltown LGAs. If you are local to these areas, please get in touch with us to organise a delivery.
Should you live just outside of these areas, please feel free to send us a message and we can see should local delivery be available.

All the hampers and gift packs are so expensive! Why do they cost so much? If you total up the items inside of each hamper or gift pack, the prices are nearly equivalent to the RRP of purchasing them all together. There may be additional costs for packaging or postage. Postage for hampers generally costs more than you will be charged, as we tend to be charged by cubic size, not weight. Should you wish to create your own hamper or gift pack with less items, we are happy to accommodate. You can also purchase nearly everything separately on our website, so if you wish to create a hamper yourself, you can just purchase the products individually, too. We do also offer gift wrapping.

I don’t like any of the hampers or gift boxes on offer! Can you make something different?  We would love to create a custom hamper, gift box or gift pack just for you! Are you planning to announce with a gift box? We can arrange a decal that says “to the grandparents”. Do you want a gender reveal box? We can organise something for that as well! Your ideas are the only limit! Feel free to send us a message on our Facebook Page, or email hello@bubsessed.com.au to discuss your ideas and bring them to life! Please note that anything needing personalisation will take longer to create, as we will need to source these items separately.

I’m finding it a little difficult to build my own hamper, can I just send a message with what I would like included? Definitely! We are here to try to make it a little easier if you are unsure of what to include or just want to let us know what you would like inside. We will advise you what is available or make some suggestions for you. Feel free to use the little chat function in the bottom right corner of your screen, or get in touch on Facebook, Instagram or email.

Can you personalise products for me? Bubsessed does not personalise products at this time. However, we are able to source decals if needed for a gift pack, or we are happy for you to have any personalised items sent to us to incorporate into a gift pack with our products. Please get in touch should you wish to have anything like this done before sending any items. Please note that sourcing decals to suit your needs will take additional time and items will take longer to get to you or the recipient.

Do you do nappy cakes? We no longer create nappy cakes, however we might be able to suggest someone to help if you get in touch.

What is the difference between a hamper, a gift pack and a product pack? Find Hampers, Gift Packs and Product Packs here.
Hampers will be items all presented together in a range of the hamper styles such as a magnetic gift box, wooden box, nappy caddy or other more fancy style container. They are sometimes filled with wood wool or shredded paper in addition to the items included and might include cellophane and a ribbon.
Gift Packs will be items packed inside of cellophane wrapped with twine or bows with items in their original packaging. These items will be put into regular parcel boxes to post along with some padding to keep items from moving too much in transit. We do not provide hampers or gift boxes if they are not selected with cellophane and ribbon.
Product Packs are items packed as normal inside of a regular or diecut box (and posted in this box). This is a “no frills” option if you just want to purchase all of the items together. Product packs either have a minimum number of items to purchase the pack, or preset items to choose for a pack. Some product packs have a slight discount for purchasing the items together. We do also offer gift wrap if you prefer for items to be wrapped in their parcel box.

When in doubt, you can always ask us for a photo of how items come packed, posted or presented (we have tried to include photos of these in the product photos, too).

What are the different box selections for a hamper box?  We have  different selections typically for the hampers and gift boxes. As we are constantly adding new things, you can always view our range of hampers to see the options available.

The no frills or diecut/regular box is simply a box with some packing for lessening movement during the shipping process. Hampers with this style box usually include some tissue paper or other item to still make the unboxing a bit more presentable (including the Breastfeeding Product Pack and Compact Breastfeeding Hamper which use tissue paper). The box itself isn’t pretty and is posted in the same box the products are inside. This isn’t ideal for gifting straight away, but it’s a great way to get more items you love together in the same box.
The magnetic rigid hamper box is a harder cardboard style hamper with a magnetic close lid (typical of food hampers and fancy gift box options you see other places). We generally put shredded paper inside this to make it look more presentable, along with tissue paper or other items listed.
The window hamper box is a cardboard style hamper with a clear window area to see inside part of the box. We generally put shredded paper inside this to make it look more presentable and tie a ribbon around it to keep it together.
The wooden hamper box come in a wooden box with or without a slide lid with shredded paper inside. We typically put tissue paper inside, underneath the shredded paper.
The cotton rope nappy caddy is an option to choose which items will be packed together with shredded paper as needed and wrapped with cellophane and ribbon/twine. This is our most popular option as it comes within a container that can be used beyond the gifting experience and comes with a removable divider.
Other hamper options may be available from time to time, and we are happy to try to search to find something else that would be best suited to your hamper if needed.

What range of hampers do you offer ready-made? We offer a range of hampers, gift packs and product packs for mums and babies. We can also organise a custom listing including any items on our website. If you don’t want too much choice, you can feel free to browse our Preselected Hamper Styles where you only need to choose between a couple options and check out.

Is There a Hamper more suited to mums who don’t pump or breastfeed?
We are adding to our product range as time goes on. Currently, we do have a postpartum option for a hamper which includes helpful items for those early postpartum days. We have a few choices for ready-made hampers, however you are free to create a hamper with any items from our website. Find the build-your-own hamper option here.

How should I use the products included in either the hampers or by themselves?
Please use the products as directed on their packaging and contact the brand with any questions on how to specifically use them if there are any further queries. Using the products contrary or against their recommended use may void any warranties and can possibly result in damage to the product or to yourself or your child. Please keep any products not intended for babies and children out of the reach of babies and children. Any products intended for use by or with babies and children should still be used with supervision.

Will you be adding options for purchasing extras in the future?
As we get in contact with different brands, there is a possibility to add more extras. Please let us know what you like, and what you would like to see to help us figure out which options to provide.

How can I browse your website? You can feel free to browse by clicking on the menu at the top or using the search function. Feel free to send us a message if you need any help by using the little chat box on the bottom right of the screen, too!

Bubsessed, PO Box 7473, Mount Annan, NSW 2567 AUSTRALIA
04 8204 7508
hello@bubsessed.com.au
https://facebook.com/bubsessed
https://instagram.com/bubsessed

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