Frequently Asked Questions

FAQS


**NOTICE: Any orders placed will be posted AFTER November 2, 2020.
We may also be unavailable to reply to emails and messages until this time.
Thank you for your understanding.**

Below you can find some of the common questions and answers. Feel free to email hello@bubsessed.com.au or use the messenger function on any page if you have any further inquiries.

Shipping, Postage and Purchasing Questions

There is a notice up about placing orders after a certain date. What does that mean? Please note that orders placed after October 19, 2020 11:59PM AEST will be posted AFTER November 2, 2020. Thank you for your understanding. Occasionally, we will place notices up on the website if we will be away from the shop/website/social media for an extended period of time. In this case, any orders placed after these dates will be posted either on or after the date specified. Should you wish to have your order sent within the typical processing time after you order (dependent on the product/gift pack/hamper/nappy cake), please be sure to place your order before the stated time to avoid delays. You will still receive an email with the tracking details of your order once it is posted so please be sure to check your junk/spam folders.

Has Covid-19 had any effect on the ability to purchase from Bubsessed? As Bubsessed is still permitted to operate and AusPost & other couriers are still delivering parcels, we continue to post items as usual. Australia Post and other couriers have noted that delivery times may take longer than usual. Should this change, we will notify any customers with orders.
We post items from W. Sydney, NSW via standard Australia Post, so please keep that in mind when you order should your parcel be traveling interstate.

Do you have a shop front or market stall? Unfortunately, we do not have a physical shop front at this time. We update our Facebook and Instagram when we will be present at any events or market stalls.
If you are local to the Macarthur area of Western Sydney, we do offer home delivery for the suburbs of Narellan, Narellan Vale, Mount Annan, Camden, Spring Farm, Elderslie, Harrington Park, Harrington Grove, Oran Park, Smeaton Grange and Gregory Hills (currently socially distanced, ensuring someone is present when we drop off your order while wearing a mask). If you are local to these areas, please get in touch with us to organise a delivery and a coupon code should your suburb be listed.
Should you live just outside of these areas, please feel free to send us a message and we can see should local delivery be available (though it may still require shipping charges dependent on the distance).

Do you post items outside of Australia? At this time, only downloadable products are available outside of Australia (as they do not need to be physically posted). Any other items are unfortunately not able to be posted outside of Australia. We will update this if it changes.

How long will it be until I receive my order?  Unless a product is indicated as a PREORDER or posting from elsewhere, in stock products have around a 1-3 day processing time before they are shipped, and shipping times can vary depending on your location and selected shipping method. Please also keep in mind, items ordered on Fridays-Sunday may need to be posted the next business day once the post office is open (so, likely Monday if it is not a public holiday).
We try to ensure our products are shipped out in a timely fashion, but they are subject to third party shipping, which may vary in delivery times. For third party shipping information, please check out the courier’s website from which your item was posted (typically Australia Post, Couriers Please or Fastway).
Bubsessed does send out an email once your item is posted, so be on the lookout and check spam/junk folders in case it winds up there!

My coupon code isn’t working! If you have a valid coupon code, you may need to enter billing and/or shipping details for the code to register. Some codes may have terms and conditions to use (ie. downloads code can only be used when downloadable products are in the cart, not other products; some coupon codes only work with full priced items, etc) such as expiry dates, minimum purchases, not valid to use with certain items or other parameters. Belly Bunker products are excluded from any promotional discount for the time being.

Where is my order being posted from? Unless otherwise indicated, orders are posted from metro Sydney. There are some items which are posted directly from another warehouse within Australia. The locations from where these are being posted are indicated on the product pages.

I want my order quicker (I want to rush my order), how can I make sure it gets here sooner? Please contact hello@bubsessed.com.au or our Facebook Page and wait for a response BEFORE you place your order to discuss whether it is possible to express post or rush ship your item. This will come at an additional cost and may not be available  for every product (especially preorder products).

I live locally and would like to organise pick up. Unfortunately, we do not do local pickup as our insurance doesn’t cover customers stopping by the premises. Should you live locally in the Macarthur area of Western Sydney and need something urgently or would prefer to have it hand delivered, send us a message and we will try to organise something to suit.

I have an issue I need to discuss about my order? Should you need to contact us, please email hello@bubsessed.com.au for enquiries and we will answer you as soon as we can. If you cannot get through there, feel free to contact us through messaging our Facebook Page.

I want to see other products available on Bubsessed! Please let us know what you would love to see here, and we will try to see if we can make it possible! We love great products, and spreading the word about new things, too!

Where can I find discounts for my order? 
Bubsessed doesn’t often have discounts and sales on, so it is best to sign up for our newsletter, follow us on social media, or otherwise to see if there are any great deals!
Some product packs may have a slight discount for purchasing items together.

How do gift packs and hampers come packaged? We try to limit the amount of movement when we ship gift packs and hampers while still keeping them presentable! Gift packs, hampers and nappy cakes will come packed in a plain box to protect the product (so, hamper boxes will be inside a regular packing box).
We use a combination of butcher’s paper, bubble wrap and sticky dots to keep items from shifting too much in the box while they make their way to you or to the person to whom they are being gifted. They may shift in transit, but we try to minimise this. Most gift packs will be laid flat rather than sitting upright for this purpose. You can see some examples of how we pack your gifts on some of the gift pack photos.

Gift Purchases

I want to send a card with my gift pack or hamper purchase. Do you have cards to send? We are currently waiting for the arrival of some cards perfect to add on to your gift pack or hamper for a small cost. At the moment, we have small cards we send out with messages typed in the “comments” section of orders which are about the size of a card you get at the florist and these are included in the cost of any purchase you make

Can I request that no invoice is mailed out with my gift? We don’t usually send more than a packing list out with orders. However, if we see that the item is a gift (usually indicated by a message or the purchaser sending it to another address), we will typically leave out even the packing slip. Should you want an invoice emailed to you separately, please let us know as our system doesn’t do this automatically.

Do you deliver baby hampers and gifts to Campbelltown Hospital? At this time, we are gathering the information we would need to potentially make deliveries to the local Macarthur hospital. As you understand, we would need to adhere to guidelines by the hospital, so once we find out this information, we will update this question to let you know!

Product/Shopping Questions

Do you have a shop front or market stall? Unfortunately, we do not have a physical shop front at this time. We update our Facebook and Instagram when we will be present at any events or market stalls.
If you are local to the Macarthur area, we do offer home delivery for the suburbs of Narellan, Narellan Vale, Mount Annan, Camden, Spring Farm, Elderslie, Harrington Park, Harrington Grove, Oran Park, Smeaton Grange and Gregory Hills (currently socially distanced, ensuring someone is present when we drop off your order while wearing a mask). If you are local to these areas, please get in touch with us to organise a delivery. We can refund postage costs to you once your order is delivered.
Should you live just outside of these areas, please feel free to send us a message and we can see should local delivery be available (though it may still require shipping charges dependent on the distance).

All the hampers and gift packs are so expensive! Why do they cost so much? If you total up the items inside of each hamper or gift pack, the prices are nearly equivalent to purchasing them all together. There may be additional costs for packaging. Should you wish to create your own hamper or gift pack with less items, we are happy to accommodate. You can also purchase nearly everything separately on our website, so if you wish to create a hamper yourself, you can just purchase the products individually, too.

I don’t like any of the hampers or gift boxes on offer! Can you make something different?  We would love to create a custom hamper, gift box or gift pack just for you! Are you planning to announce with a gift box? We can arrange a decal that says “to the grandparents”. Do you want a gender reveal box? We can organise something for that as well! Your ideas are the only limit! Feel free to send us a message on our Facebook Page, or email hello@bubsessed.com.au to discuss your ideas and bring them to life!

Can you personalise products for me? Bubsessed does not personalise products at this time. However, we are able to source decals if needed for a gift pack, or we are happy for you to have any personalised items sent to us to incorporate into a gift pack with our products. Please get in touch should you wish to have anything like this done before sending any items. Please note that sourcing decals to suit your needs may take additional time and items will take longer to get to you.

Do you do nappy cakes? We have now listed a couple of one-tier nappy cake styles on our website. These include nappies, toppers, swaddle and a few other options. We can create other styles or designs if requested, too!

What is a nappy cake? A Nappy Cake is a way of presenting items which will not be in their original packaging, but strategically placed to give the appearance of a cake or other item. Most include nappies, swaddles and other useful baby items (which are all listed in the product description).
Find nappy cakes here.

What is the difference between a hamper, a gift pack and a product pack? Find Hampers, Gift Packs and Product Packs here.
Hampers will be items all presented together in a range of the hamper styles such as a magnetic gift box, wooden box or other more fancy style container. They are generally filled with wood wool or shredded paper in addition to the items included.
Gift Packs will be items packed inside of cellophane wrapped with twine or bows with items in their original packaging (or in the case of loose swaddles, loose). These items will be put into regular parcel boxes to post along with some padding to keep items from moving too much in transit.
Product Packs are items packed as normal inside of a regular or diecut box. This is a “no frills” option if you just want to purchase all of the items together. Product packs either have a minimum number of items to purchase the pack, or preset items to choose for a pack. Some product packs have a slight discount for purchasing the items together.

When in doubt, you can always ask us for a photo of how items come packed, posted or presented (we have tried to include photos of these in the product photos, too).

What are the different box selections for a hamper box?  We have  different selections typically for the hampers and gift boxes. 

The no frills or diecut/regular box is simply a box with some packing for lessening movement during the shipping process. Hampers with this style box usually include some tissue paper or other item to still make the unboxing a bit more presentable (including the Breastfeeding Product Pack and Compact Breastfeeding Hamper which use tissue paper). The box itself isn’t pretty and is posted in the same box the products are inside. This isn’t ideal for gifting straight away, but it’s a great way to get more items you love together in the same box.
The magnetic rigid hamper box is a harder cardboard style hamper with a magnetic close lid (typical of food hampers and fancy gift box options you see other places). We generally put shredded paper inside this to make it look more presentable, along with tissue paper or other items listed.
The wooden hamper box come in a wooden box with or without a slide lid with shredded paper inside. We typically put tissue paper inside, underneath the shredded paper.
Other hamper options may be available from time to time, and we are happy to try to search to find something else that would be best suited to your hamper if needed.

What range of hampers do you offer ready-made? We offer a range of hampers, gift packs and product packs for mums and babies. We can also organise a custom listing including any items on our website. (Please note if items are not in stock, they may take longer to arrive.)

Is There a Hamper more suited to mums who don’t pump or breastfeed?
We have a few choices for ready-made hampers, however you are free to create a hamper with any items from our website. Find the build-your-own hamper option here.

Why aren’t reusable breast pads included for Breastfeeding product options?
We’ve opted for the trying a range of brands for our product and gift packs this time around as we know new mums often like to see what they like before investing in a whole box. If you should like reusable breast pads in your box, please let me know so I can try to accommodate for future purchases. We are currently working on a stockist for reusable breast pads.

How should I use the products included in either the hampers or by themselves?
Please use the products as directed on their packaging and contact the brand with any questions on how to specifically use them if there are any further queries. Using the products contrary or against their recommended use may void any warranties and can possibly result in damage to the product or to yourself or your child. Please keep any products not intended for babies and children out of the reach of babies and children. Any products intended for use by or with babies and children should still be used with supervision.

Will you be adding options for purchasing extras in the future?
As we get in contact with different brands, there is a possibility to add more extras. Please let us know what you like, and what you would like to see to help us figure out which options to provide.

How can I browse your website? You can feel free to browse by clicking on the menu at the top or using the search function. Feel free to send us a message if you need any help by using the little chat box on the bottom right of the screen, too!

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